Confidence in every instruction. Compliance across every property.
Hello Neighbour is a London-based lettings and property management agency with over 1,300 properties under management. Here's how they use Kamma to stay on top of an increasingly complex licensing landscape.
Manual licence checks were slowing every new instruction
The Hello Neighbour team
The search for a single source of truth
After experiencing inconsistencies in publicly available licensing data, Hello Neighbour began looking for a more reliable way to identify licensing requirements and monitor compliance across its portfolio. More than anything, the team wanted confidence that the information they were relying on was accurate.
For Hello Neighbour, Kamma provided a single source of truth for licensing requirements, replacing the need to cross-reference multiple websites and datasets. Instead of spending time verifying information from different sources, the team could rely on one platform to make informed decisions with confidence.
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Licensing at every stage of the property lifecycle
From dat one, Hello Neighbour gained immediate visibility of its entire managed portfolio. KKamma automatically identified which properties required a licence, highlighted where action was needed and began continuously monitoring for scheme changes, giving the team confidence that their portfolio would remain compliant as regulations evolved.
Kamma is now embedded throughout Hello Neighbour's licensing workflow.
Every new property is checked using Kamma QuickCheck before it is brought onto the books. The team then uses the platform again when reviewing prospective tenants to ensure the proposed tenancy aligns with the property's licensing requirements, including occupancy limits and household composition.
For managed properties, Kamma Suite continuously monitors licensing requirements in the background. Instead of repeatedly checking council websites for new schemes or regulatory changes, the team is automatically alerted when a property's licensing status changes, ensuring compliance remains up to date with no ongoing manual effort.
Rather than being a one-off check at the point of instruction, licensing compliance is now embedded throughout the property lifecycle; from onboarding a new property, to assessing prospective tenants, through to ongoing portfolio management.
Confidence in every instruction
Kamma has given Hello Neighbour confidence in the information they provide to landlords and the decisions they make across their portfolio. Every new instruction can be assessed against accurate licensing requirements from the outset, helping the team provide clear advice to landlords and ensure tenancy arrangements align with local licence conditions. For managed properties, ongoing monitoring helps the team stay on top of licensing requirements as schemes change and new rules are introduced.
The platform has been particularly valuable in identifying requirements that would otherwise have been easy to miss. Kamma has also reduced the administrative burden of licensing compliance. What previously required manual checks across the Mayor of London's licensing checker and individual council websites can now be completed through a single workflow, reducing the risk of errors and saving valuable team time.
For Hello Neighbour, the result is simple: confidence that the information they provide, the tenants they place and the properties they manage remain compliant with local licensing requirements.
Future-proofing property compliance
Hello Neighbour plans to continue using Kamma to support compliance across both new instructions and existing managed properties, while exploring ways to make accurate licensing information more accessible to landlords outside its current portfolio.
As licensing requirements continue to evolve, having a reliable way to identify and monitor licence requirements will remain an important part of Hello Neighbour's approach. The team sees an opportunity not only to maintain compliance across its managed portfolio, but also to help more landlords navigate an increasingly complex licensing landscape.
Hello Neighbour, in numbers
One platform, one workflow, and a portfolio that stays compliant as schemes change.
