Customer Success & Ops Executive

Data Analytics … Automation … Transformative Cloud & API Products …

If that got you excited, you could be the next recruit on Kamma’s mission to leverage tech and data to be the fastest and most comprehensive digital address encyclopedia in the world. 

To help us navigate this journey, we’re seeking a Customer Success & Ops Executive to build long term relationships with our customers, drive upsell revenue, and support in building operational efficiency throughout Kamma. We are looking for someone towards the beginning of their career with an entrepreneurial and autonomous mindset, motivated by the opportunity for rapid progression in an innovative, scaling and exciting tech company.  

What We Do

Kamma is an industry leading geospatial technology company that specialises in creating unique data and solutions from disparate information.

Our unique technology and algorithms acquire millions of sources of dirty, disparate and ever-changing information which are then transformed into valuable datasets and answers for any property address in the UK in seconds. These unique datasets have risk and compliance applications across multiple markets and our products are being used by some of the largest names across letting agent and financial services markets.

Having started as a boot-strapped start up, Kamma is now backed by venture capitalists and operates in 4 markets, with big ambitions to expand beyond this.

Customer Success & Ops Executive

Our Customer Success & Ops Executive will play a crucial role across the business, reporting directly to our COO. As we scale (which we intend to do so rapidly), you will have the opportunity to specialise in one of the roles and, if you prove your value and impact, grow to become a team lead. The key responsibilities of this role include:

Customer Success

• Working with our COO and Commercial Director, to formalise and build our Customer Success function from the ground up
• Become the first dedicated Account Manager at Kamma focused on maintaining and growing revenue
• Become a mentor for our customers ensuring they have the tools and support that they need to achieve their goals
• Build close lasting relationships with myriad stakeholders from senior directors at large banks to admin staff at letting agents
• Be a personal cheerleader for Kamma
• Upsell and cross-sell customers with new features and products that meet their needs as we build them
• Minimise churn – up to now, we have had extremely low churn simply through the power of our products, you will do it through the power of relationships
• Onboard new customers – take them from the point of sale through to making Kamma a core part of their business
• Be the voice of the customer within Kamma challenging us to build truly customer-centric solutions

Operations

• Become an expert in how Kamma functions, identifying inefficiencies and striving to remove them
• Research and analyse the cost-benefits of software solutions for Kamma
• Help develop a full staff onboarding process and play a key role in executing it for every new hire we make
• Source equipment and assets, reviewing their allocations and ensuring maximum efficiency in distribution
• Gather data for KPIs and monitor trends flagging potential issues as far in advance as possible
• Support the use of OKRs across Kamma
• Become a super user of the Kamma Sweeper, providing fast accurate reports to clients
• Help organise team and company events
• Support all functions of Kamma to work together efficiently

You will have:

• Ideally 1-3 years of experience, preferably in a Customer Success/Account Management/Operations role
• While we are looking to hire someone with 1+ year’s experience, we are open to bringing in exceptional graduates
• Knowledge of MS Office/G Suite and experience of Quickbooks or similar accounting package

You will be:

• A motivated self-starter who takes initiative and ownership of their work
• Organised, with strong time-management skills
• A confident communicator comfortable working with senior stakeholders
• A team-player who understands the value of collaboration
• Hungry to be part of an ambitious team with a mission to scale Kamma

We have:

• Salary of £24k – £28k depending on candidate experience
• Stock options potential
• Benefits: Pension, charity days, discounts, book allowances, home office contribution and more
• A team who are passionate about what we do and are looking for inspiring people to join our journey
• Huge ambitions to utilise and develop our data and technology capabilities to move into new areas and markets

What next?

Get in touch with us at careers@kammadata.com, with your latest CV and a covering note telling us a little about yourself, why you’re interested in joining us and anything else you think we’d like to know and we’ll do the rest.

A company you’ve always wanted to work with

At Kamma, we believe that diversity is imperative to driving creativity, innovation and value for our clients, and even more importantly, for our people. Inclusion and diversity are fundamental to our culture and as such, we are a committed equal opportunities employer. All applications will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, or social background.

Social impact is a central pillar here at Kamma. The genesis of our platform is in applying phenomenal data and technological capabilities to expose rogue landlords and ensure that no tenant has to live in unsafe or unsuitable accommodation again. Finding people that share our principles is a crucial part of this pursuit.